1 Answers
Hi,
Thank you for writing to Microsoft Community Forums.
I understand that you are facing issues with Windows Hello PIN on your PC, and I certainly appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps.
One of the things that you can try is deleting the contents of NGC folder and see if that helps.
- Press Windows + E to open File Explorer.
- On the left hand pane click on This PC.
- Now navigate to the location C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft.
- Right click on the NGC folder and click on Delete.
- Click on Yes.
In case you are receiving permission error then try running the command and see if you are able to delete it.
- Press Windows + S key together to open Search.
- Now type CMD and select Run as administrator.
- Accept the UAC prompts.
-
Type in the following commands one by one and hit Enter:
icacls C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoftNgc /T /Q /C /RESET - Close the CMD window
- Try to delete the NGC folder.
Let us know how it goes.